This training course provides participants with practical verbal de-escalation techniques to diffuse conflicts and reduce the potential for violence. Participants will gain the skills needed to recognize the factors that contribute to anger and violence in the workplace, identify behaviors and warning signs of anger and conflict, and recognize individuals in crisis. The course emphasizes the importance of safety considerations during de-escalation and provides verbal and non-verbal communication techniques essential for effective conflict resolution. Participants will leave this training equipped with the knowledge and skills to effectively de-escalate conflicts, maintain safety, and foster a more harmonious workplace.
