Avoid potential conflict both professionally and personally by learning to organize your thinking and responding calmly. Consider the approaches you can take to prevent and respond to verbal conflict. This course will explore the communication process, conflict prevention, and help you understand why conflicts occur. Instruction will also cover certain circumstances in which verbal de-escalation techniques may not be appropriate, and provide techniques to resolve such conflicts. Join us to learn how de-escalation techniques and communication skills can potentially defuse tense situations and lead to more successful outcomes.
Past participants had this to say... *"The instructor engaged the class and made it fun and educational."* *"I learned to identify the signs of anxiety and feel more comfortable knowing how to respond and react."* *"I look forward to applying the techniques to improve my safety and safety of others I work with and serve."* *"I gained a lot of perspective at this training—calming techniques, treating others with respect, and using plain terms."*
Upon completion of this training, you will be able to: * Leverage verbal and non-verbal approaches to improve service outcomes * Consider and apply techniques when facing those who are emotionally charged or suffering from some form of crisis * Demonstrate active listening skills, to best communicate and empathize with those in conflict
* Community Corrections Officer * Court System Personnel * Educator * Law Enforcement * Law Enforcement Support * Social Workers * Tribes/Tribal Partners * Victim Service Providers