Verbal De-Escalation and Conflict Resolution

Verbal De-Escalation and Conflict Resolution

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Avoid potential conflict both professionally and personally by learning to organize your thinking and respond calmly. Consider the approaches you can take to prevent and respond to verbal conflict. This course will explore the communication process, conflict prevention, and help you understand why conflicts occur. Instruction will also cover certain circumstances in which verbal de-escalation techniques may not be appropriate, and provide techniques to resolve such conflicts. Join us to learn how de-escalation techniques and communication skills can potentially defuse tense situations and lead to more successful outcomes. This training does not cover physical intervention techniques.

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Details

About

**For information concerning continuing education units, please view our [policies](ncjtc.fvtc.edu/policies#continuingeducation) page.** Past participants had this to say... *"The instructor engaged the class and made it fun and educational."* *"I learned to identify the signs of anxiety and feel more comfortable knowing how to respond and react."* *"I look forward to applying the techniques to improve my safety and safety of others I work with and serve."* *"I gained a lot of perspective at this training—calming techniques, treating others with respect, and using plain terms."*

What's In It For You

Upon completion of this training, you will be able to: * Leverage verbal and non-verbal approaches to improve service outcomes * Consider and apply techniques when facing those who are emotionally charged or suffering from some form of crisis * Demonstrate active listening skills, to best communicate and empathize with those in conflict

Is This Training For You?

* Community Corrections Officer * Court System Personnel * Educator * Law Enforcement * Law Enforcement Support * Social Workers * Tribes/Tribal Partners * Victim Service Providers

Instructors
Presenter - Jim Walters
Jim Walters   President (Founder), The Border Research Group

As founder of The Border Research Group, Mr. Walters provides assistance to tribal communities and nongovernmental organizations in the field of child protection, human trafficking and family violence. As the former Program Administrator for the AMBER Alert Training and Technical Assistance Program (AATTAP), Mr. Walters was responsible for developing and delivering national training and technical assistance in investigative techniques, program development and policy issues related to child protection, exploitation, missing and abducted children and youth at high risk of victimization. Mr. Walters oversaw the implementation of the AMBER Alert Initiative for Indian Country, developing training and technical assistance on public safety issues to over 500 federally recognized tribes. He supervised efforts in support of the implementation of the Ashlynne Mike AMBER Alert in Indian Country Act of 2018.

Jim Walters   President (Founder), The Border Research Group

As founder of The Border Research Group, Mr. Walters provides assistance to tribal communities and nongovernmental organizations in the field of child protection, human trafficking and family violence. As the former Program Administrator for the AMBER Alert Training and Technical Assistance Program (AATTAP), Mr. Walters was responsible for developing and delivering national training and technical assistance in investigative techniques, program development and policy issues related to child protection, exploitation, missing and abducted children and youth at high risk of victimization. Mr. Walters oversaw the implementation of the AMBER Alert Initiative for Indian Country, developing training and technical assistance on public safety issues to over 500 federally recognized tribes. He supervised efforts in support of the implementation of the Ashlynne Mike AMBER Alert in Indian Country Act of 2018.

Contact Information

Jessica Heimann
(855) 866- 2582
jessica.heimann2274@fvtc.edu
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