The ability to organize your thinking and calmly respond can help you avoid a potential crisis. Every year, approximately 1,000 people are shot and killed by police. Roughly half wielded a gun while the remainder held knives, toy weapons, or no weapons at all. Join us to learn how de-escalation communication skills can defuse those situations and lead to more successful resolutions.
Past participants had this to say... *"The instructor engaged the class and made it fun and educational."* *"I learned to identify the signs of anxiety and feel more comfortable knowing how to respond and react."* *"I look forward to applying the techniques to improve my safety and safety of others I work with and serve."* *"I gained a lot of perspective at this training—calming techniques, treating others with respect, and using plain terms."*
Upon completion of this training, you will be able to: * Leverage verbal and non-verbal approaches to improve service outcomes * Consider and apply techniques when facing those who are emotionally charged or suffering from some form of crisis * Demonstrate active listening skills, to best communicate and empathize with those suffering from short and long-term crisis
* Community Corrections Officer * Court System Personnel * Educator * Law Enforcement * Law Enforcement Support * Social Workers * Tribes/Tribal Partners * Victim Service Providers