Critical 3: 3 Things You Can Do When Facing Verbally Challenging People
Webinar (Watch Now)

Critical 3: 3 Things You Can Do When Facing Verbally Challenging People

Recorded on January 31, 2022

Do you find yourself encountering people in crisis? Do you try to identify with the person's human emotions? John Wallschlaeger shares three things you can do to help make your encounter more predictable and create more positive outcomes.

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Details

About

Critical 3 videos are not eligible for certificates of completion. Video is 6.33 minutes long.

Is This Training For You?

* Community Member * Community Corrections Officer * Court System Personnel * Educator * Emergency Management * Law Enforcement * Law Enforcement Support * Prosecutors * Social Workers * Tribes/Tribal Partners * Victim Service Providers

Instructors
- John Wallschlaeger
John Wallschlaeger   Sergeant, Appleton Police Department (Retired)

John Wallschlaeger started his career in law enforcement with the Hartland Police Department in 1994. John joined the Appleton Police Department in 2002 and achieved the rank of Sergeant in May 2009. In 2004, John became Wisconsin’s first “Memphis Model” based CIT officer after attending the 40- hour course offered at the Akron Ohio Police Department. John sees CIT as the best model of training on crisis response available to law enforcement and has helped develop it, in conjunction with NAMI Fox Valley, not only at the Appleton Police Department but throughout Wisconsin. That effort resulted in John earning the “CIT International CIT Officer of the Year Award” in 2010. John was also awarded in 2010 the “Protect & Serve Award” from NAMI WI. John recognizes that through CIT, community collaboration between the law enforcement and mental health communities is enhanced, bettering the lives of persons and families living with mental illness.

John Wallschlaeger   Sergeant, Appleton Police Department (Retired)

John Wallschlaeger started his career in law enforcement with the Hartland Police Department in 1994. John joined the Appleton Police Department in 2002 and achieved the rank of Sergeant in May 2009. In 2004, John became Wisconsin’s first “Memphis Model” based CIT officer after attending the 40- hour course offered at the Akron Ohio Police Department. John sees CIT as the best model of training on crisis response available to law enforcement and has helped develop it, in conjunction with NAMI Fox Valley, not only at the Appleton Police Department but throughout Wisconsin. That effort resulted in John earning the “CIT International CIT Officer of the Year Award” in 2010. John was also awarded in 2010 the “Protect & Serve Award” from NAMI WI. John recognizes that through CIT, community collaboration between the law enforcement and mental health communities is enhanced, bettering the lives of persons and families living with mental illness.

Contact Information

Jessica Heimann
(855) 866- 2582
jessica.heimann2274@fvtc.edu
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