In the complex landscape of the criminal justice system, working with individuals who have mental illness requires a nuanced understanding and specialized approach. As probation officers and case managers, your role extends beyond enforcement and monitoring; you are instrumental in facilitating rehabilitation and support. In this webinar, we delve into essential tools and strategies to effectively engage with individuals experiencing mental health challenges. We briefly explore the complexities of mental illness, offer examples, and equip probation officers with practical tools and skills to effectively engage and support individuals navigating these challenges.