NCJTC offices will be closed in observance of the Christmas and New Year’s holidays, December 24 - January 1. We will be back to serve you in the new year on Thursday, January 2, 2025.
Wishing you a safe and happy holiday season!
For information concerning continuing education units, please view our **[policies](https://ncjtc.fvtc.edu/policies#continuingeducation)** page.
Video
Critical 3: 3 Things You Can Do When Facing Verbally Challenging People
Do you find yourself encountering people in crisis? Do you try to identify with the person's human emotions? John Wallschlaeger shares three things you can do to help make your encounter more predictable and create more positive outcomes.
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