Verbal De-Escalation and Conflict Resolution
Live Online Instructor Led

Verbal De-Escalation and Conflict Resolution

March 16-17, 2021 | Virtual

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Avoid potential conflict both professionally and personally by learning to organize your thinking and respond calmly. Consider the approaches you can take to prevent and respond to verbal conflict. This course will explore the communication process, conflict prevention, and help you understand why conflicts occur. Instruction will also cover certain circumstances in which verbal de-escalation techniques may not be appropriate, and provide techniques to resolve such conflicts. Join us to learn how de-escalation techniques and communication skills can potentially defuse tense situations and lead to more successful outcomes. This training does not cover physical intervention techniques.

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Details

About

This is a Live Online Instructor Led Course. Pre-registration is required. You will receive virtual classroom instructions in your confirmation email and in communications leading up to training. **Training Schedule:** March 16 | 10:00 am - 2:00 pm (CDT) March 17 | 10:00 am - 2:00 pm (CDT) **Past participants had this to say...** *"The instructor engaged the class and made it fun and educational."* *"I learned to identify the signs of anxiety and feel more comfortable knowing how to respond and react."* *"I look forward to applying the techniques to improve my safety and safety of others I work with and serve."* *"I gained a lot of perspective at this training—calming techniques, treating others with respect, and using plain terms."*

What's In It For You

Upon completion of this training, you will be able to: * Leverage verbal and non-verbal approaches to improve service outcomes * Consider and apply techniques when facing those who are emotionally charged or suffering from some form of crisis * Demonstrate active listening skills, to best communicate and empathize with those suffering from short and long-term crisis

Is This Training For You?

* Community Corrections Officer * Court System Personnel * Educator * Law Enforcement * Law Enforcement Support * Social Workers * Tribes/Tribal Partners * Victim Service Providers

The registration fee includes 8 hours of training, program materials, and instructional costs. Please note: This is a paid training program. The training program viewing is limited to only the paid registrant. Any recording of the program, sharing of the presentation or presentation link for live or recorded viewing, dissemination of course materials, or other use of the training event is strictly prohibited. Only the paid registrant for this course will receive a certificate attendance/program completion.

Contact Information

Jessica Heimann
(855) 866- 2582
jessica.heimann2274@fvtc.edu
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