Avoid potential conflict both professionally and personally by learning to organize your thinking and respond calmly. Consider the approaches you can take to prevent and respond to verbal conflict. This course will explore the communication process, conflict prevention, to help you understand why conflicts occur. Instruction will also cover certain circumstances in which verbal de-escalation techniques may not be appropriate, and provide techniques to resolve such conflicts. Join us to learn how de-escalation techniques and communication skills can potentially defuse tense situations and lead to more successful outcomes. This training does not cover physical intervention techniques.
Join other administrative professionals, executive assistants, and support personnel from criminal justice and other governmental agencies to discuss relevant topics focused on improving communication, enhancing skills, and fostering community outreach.
We are excited to share our second edition of 2025 for the NCJTC Compass Newsletter! This issue highlights Safer Internet Day and the ICAC Task Force Program. You'll find upcoming events that NCJTC will be at and Brand NEW training opportunities.
We are excited to share our FIRST edition of 2026 for the NCJTC Compass Newsletter! This issue celebrates AMBER Alert Awareness Day and the newest edition of the AMBER Advocate magazine. Dive into recaps of our Solving Crimes Through Emerging Tech conference, our time in San Diego and much more.
We’re proud to share the NCJTC 2024 Annual Impact Report with you - a reflection of the critical work we’ve accomplished together. Read it today!
Read our NCJTC Impact Report for 2024 highlights and more!
NCJTC Training and Technical Assistance Catalog. For a printable version of the catalog, visit ncjtc.org/catalogprint. Revised: September 2025
NCJTC Training and Technical Assistance Catalog. For the online version of the catalog, visit ncjtc.org/catalog. Revised: September 2025
Celebrating Native American Heritage Month - 2025 resource
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