Registration deadline is January 20, 2025. Training Schedule: February 26 | 8:30 am - 4:30 pm **For information concerning continuing education units, please view our [policies](ncjtc.fvtc.edu/policies#continuingeducation) page.** Past participants had this to say... *"The instructor engaged the class and made it fun and educational."* *"I learned to identify the signs of anxiety and feel more comfortable knowing how to respond and react."* *"I look forward to applying the techniques to improve my safety and safety of others I work with and serve."* *"I gained a lot of perspective at this training—calming techniques, treating others with respect, and using plain terms."*

Upon completion of this training, you will be able to: * Leverage verbal and non-verbal approaches to improve service outcomes * Consider and apply techniques when facing those who are emotionally charged or suffering from some form of crisis * Demonstrate active listening skills, to best communicate and empathize with those in conflict

* Community Corrections Officer * Court System Personnel * Educator * Law Enforcement * Law Enforcement Support * Social Workers * Tribes/Tribal Partners * Victim Service Providers